Privacy Policy

Who We Are and What This Covers

myralexion operates from 142 William St, Bathurst, NSW, 2795. We help businesses across Australia with financial planning services. This policy applies to anyone who uses our website, contacts us for advice, or works with us directly.

When we say "personal information," we're talking about anything that identifies you or your business. That includes obvious things like names and email addresses, but also business financial data you share during consultations.

Information We Collect

What You Give Us Directly

Most of the information we have, you've given us yourself. When you reach out through our contact form or book a consultation, we collect:

• Your name and business name
• Contact details: email address and phone number
• Business information relevant to financial planning
• Financial data you share during planning sessions
• Communication preferences and feedback

Information We Collect Automatically

When you visit our website, some technical information gets logged automatically. Nothing creepy, just the basics that help us keep things running smoothly:

• Your IP address and general location (city level, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• Referring website, if you clicked through from somewhere else
• Date and time of your visit

How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we collect serves a specific purpose:

We won't use your information for marketing without asking first. And if you've agreed to receive updates from us, you can change your mind anytime by clicking unsubscribe or sending us an email.

Who We Share Information With

We don't sell your data. Period. But there are some situations where we need to share information with others:

Service Providers

We work with a few trusted companies that help us run our business. This includes:

• Web hosting and email services
• Cloud storage for secure document management
• Accounting software for financial planning tools
• Payment processors if you pay for services online

These providers only get access to information they need to do their job, and they're contractually required to keep it confidential.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen if there's a court order, government investigation, or regulatory requirement under Australian law. We'll only share what's legally necessary.

Business Transitions

If myralexion is sold or merges with another company, your information would be transferred as part of that transaction. We'd let you know beforehand if this happens.

Your Privacy Rights Under Australian Law

The Australian Privacy Act gives you specific rights over your personal information. Here's what you can do:

Access Your Information

You can ask to see what information we hold about you. We'll provide it within 30 days, usually sooner. There's no charge unless the request is particularly complex or repetitive.

Correct Inaccurate Information

If something we have on file is wrong or outdated, let us know and we'll fix it. You can update basic details like your email address or phone number anytime by contacting us.

Request Deletion

You can ask us to delete your information, and we'll do so unless we have a legitimate reason to keep it. For instance, we're required to maintain certain financial records for seven years under Australian tax law.

Object to Processing

If you don't want us to use your information in a certain way, you can object. We'll stop unless we have compelling legitimate grounds to continue.

How We Protect Your Information

Financial data is sensitive. We take security seriously and use multiple layers of protection:

• All data transmitted to our website is encrypted using industry-standard SSL/TLS protocols
• We store information on secure servers with restricted access
• Staff members only access client information when necessary for their work
• Regular security audits and software updates to address vulnerabilities
• Strong password requirements and two-factor authentication for internal systems
• Regular backups stored in separate secure locations

No system is 100% secure, but we do everything reasonable to minimize risk. If there's ever a data breach that affects you, we'll notify you promptly as required by law.

How Long We Keep Your Information

We don't keep information longer than necessary. But "necessary" depends on the type of data:

Active Client Data

While we're working together, we'll keep all relevant information accessible. This includes communication history, documents you've shared, and planning materials.

After Our Relationship Ends

Once we're no longer working together, we'll keep essential records for seven years. This is required by Australian tax and business record-keeping laws. After that period, information is securely deleted unless there's a specific legal reason to retain it.

Website Visitor Data

If you visit our website but don't become a client, we keep basic analytics data for about 26 months. Contact form submissions from people who don't proceed with services are deleted after two years.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate internationally. For example, our email platform has servers in multiple countries including the United States.

When data is transferred overseas, we ensure the recipient country has adequate privacy protections or we use contractual safeguards to maintain security. The Australian Privacy Principles require us to take reasonable steps to protect information sent abroad.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it immediately.

Changes to This Policy

We review this policy regularly and update it when needed. If we make significant changes that affect how we handle your information, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We recommend checking back occasionally to stay informed.

Third-Party Websites

Our website might link to other sites that aren't operated by us. We're not responsible for the privacy practices of those sites. When you click a link to another website, we recommend reading their privacy policy.